Jaguar Land Rover Supplier Onboarding

Jaguar Land Rover rely on its suppliers to research, design, develop, and manufacture many vehicle components, modules and subsystems.  This development needs to perform collaboratively with JLR development engineers and therefore Jaguar Land Rover can only develop new vehicles as quickly as its slowest supplier partner.

When successful suppliers are sourced on a new programme it is necessary for the Suppliers’ teams to gain access to, and make use of, several JLR applications.  These applications range from quality such as eAPQP to XYZ   RMDV (   ) and  ABC EPSW.

Some programmes require the supplier community to install certain applications on-premise and it is essential that these installations are maintained, supported and kept in synchronisation with the JLR application version to ensure data security and continuity. Some sourcing decisions are made close to the initial programme gateway and therefore it is essential that access and use of the applications is managed in an efficient way.  Also, IT and cybersecurity risks to both JLR and the suppliers means that this process needs to be carefully managed and audited.  New user onboarding, onboarding to new vehicle programmes, application access, IT security, training, knowledgebase, upgrade synchronisation and support have all been managed ‘manually’ in the past.  The increasingly complex supplier landscape, IT security, IT complexity and increase in vehicle programmes means that this situation was no longer acceptable. 

Jaguar Land Rover has launched the enerjyhub portal in order to better manage and streamline these processes in order to provide benefits for the vehicle programme team encompassing both JLR and the suppliers.

Before enerjyhub...

  • Suppliers are unclear on how the PLMSOW translates into required operational activities
  • Suppliers are unsure of what is expected of them at the initiation of a vehicle programme
  • Remaining informed and keeping up with the changing requirements of a vehicle programme is challenging
  • Suppliers find out what is required too late for JLR or the suppliers to gain full value from the activity (use of JLR applications)
  • Suppliers are unsure of where to go and who to approach in order to gain support. This results in onboarding delays, incorrect and inefficient use of applications
  • Supplier staff & role information is out of date meaning there is a risk of onboarding the wrong users to the wrong applications.
  • JLR had no visibility of supplier IT landscape and therefore cannot use this information to make informed decisions on roadmaps and upgrades.
  • The onboarding of new users to existing vehicle programs is slow, inefficient and in many cases happens too late for the benefit of application use to be realised.
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The old onboarding journey...

After sourcing, successful suppliers are required to complete a number of steps including; onboarding to required engineering applications, creating FSN ID, ensure correct connectivity, complete required training. With approximately 5000 NEW engineering supplier users onboarded each year, a manual process is no longer sustainable and scalable.

Before enerjyhub this process was manual, causing late triggers, data validation requirement; all leading to potential programme delays and a lack of suppliers successfully onboarded into engineering applications e.g. eAPQP, RMDV, ePSW…

Post Supplier sourcing, the expectation is that suppliers onboard to the engineering applications required to support delivery of the programme. For any applications that require a unique request form, this is completed by a JLR engineer manually. A supplier must also onboard to any other relevant applications for a programme but may not understand which applications to onboard on to and the latest process on how to do so.

The issues:

*Late onboarding request forms cause delays which impact programme timing

* Onboarding data requires validation e.g.  incorrect users identified, incorrect Vendor Master Codes or incomplete data all together

*Suppliers unsure of latest application requirements and updates and even how to onboard

Manual intervention is then often required to ensure suppliers successful complete the programme onboarding process. When suppliers do have issues it is not clear who they raise their issue with e.g. GSI? iPLM helpdesk? The JLR engineer? If issues are handled manually, they are not tracked and never actually solved at root cause. Whoever attempts to support the supplier is also unaware of their onboarding status as the full process isn’t documented and their status is not managed.

The issues:

*Insufficient knowledge on onboarding progress

*No clearly defined issue resolution process

The enerjyhub onboarding journey...

Now that JLR has launched enerjyhub the onboarding process becomes a digital workstream. Following the supplier sourcing process conducted by JLR ahead of a programme, sourced suppliers subscribed to enerjyhub will instantly receive an onboarding request form through the platform for any onboarding requirements, this could also include requirements to onboard to relevant engineering applications.

  • Suppliers are now responsible for onboarding onto programmes and applications through enerjyhub. Each Supplier site is responsible to select its relevant users for each programme and application. Users can be added, updated and removed at any point using enerjyhub, ensuring JLR are always working with real-time supplier contact data. 
  • With the latest user-guides, CAD Standards, Prerequisites and FAQs the Knowledge Base within enerjyhub allows each user to be independent throughout the onboarding process and throughout programme delivery.
  • Issues can be resolved efficiently using the Manage my case module within enerjyhub. Using this module allows any user to raise a support case. These cases will be assigned to the correct team or individual who assists the user in solving their issue. All cases are logged on this centralised platform allowing Supplier Integration Managers to have visibility of cases that their Supplier site users have raised. Case audits also allow JLR to view case trends and can then provide additional support or allocate training where required.
  • Through the programme delivery journey, enerjyhub will ensure subscribed suppliers are always working with the latest application and software versions. A tracking system provides JLR with real-time data showing status updates on how each Supplier site is progressing through the upgrade gateways, providing additional support and guidance where needed.

  • enerjyhub instils a self-sufficient and independent way of working for suppliers. Throughout your onboarding process and programme delivery, enerjyhub provides availability on JLR supplier training and subscribed suppliers gain several included training courses.

Once enerjyhub becomes an everyday way of working across Supplier sites. Completing all the work and remaining connected upfront allows for programme and application readiness, allowing the sourcing to onboarding process more efficient and seamless, saving you valuable time.

 

  • Earlier notification of onboarding requirement
  • Maintain your competence and connection with JLR continuously ahead of being sourced
  • Your select your own users, removing validation issues
  • Utilise ‘Knowledge Base’ for the latest information on programme and application updates
  • Manage your issues within ‘Manage my Case’ a centralised support hub
  • Latest application versions all centrally shared with the ability for you to download
  • Stay up to date with required JLR training and book through enerjyhub *enerjyhub subscription also includes several JLR defined training courses